Support

• My payment failed. What can I do?

  Our checkout is a secure payment gateway powered by Shopify®, and we accept all major credit cards, PayPal®, Apple Pay® and Google Pay®. If your PayPal payment failed please check that: You have enough funds in your PayPal account and/or cards linked Your card connected to your PayPal account is...

• I'm having trouble at checkout

  You may have accidentally blocked a function of your web browser called JavaScript. JavaScript is an important part of the Internet, and if it isn't switched on, you may encounter issues such as not being able to checkout properly, or missing important parts of our website. To fix JavaScript is...

• When can I expect my order to arrive?

  Once you’ve placed your order, your custom WTF Notebooks are immediately sent to be produced. This can take 2 to 5 business days, depending on the size of your order and the number of orders in the queue. As soon as your order has left our facilities, you will automatically receive a tracking co...

• I received an order confirmation but no tracking code. Why is my order not shipping?

  We are probably printing your notebooks right now. Production times depend on the size of your order and the volume of orders on our print presses, so it might take a few days to get your order ready to leave our facilities. But rest assured that your order will ship and you will get a tracking c...

• I’d like to cancel my order.

  If you would like to cancel your order, you have 1 hour after your purchase to email us. After that, it’s too late. Your order will be in production, and we won’t apologize for being efficient.

• It’s too late to cancel my order, but I no longer want it.

  Sorry, we had to hit print at some stage. You're just going to have be a grown-up and accept the ramifications of your actions.

• My order arrived damaged.

  Yikes! We can proudly say that less than 1 percent of all WTF Notebooks are reported for misprints. But when you are that 1 percent, it feels like 100 percent – so we’re happy to reprint or refund any mis-printed or mis-bound notebooks. Ideally take a couple of photos of the damage and get in to...

• You sent me the wrong notebooks.

  Oops, obviously that wasn't our intention. Ideally get a photo ready for the incorrect notebooks, then flick us an email and we’ll make sure you get the notebooks that you paid for.

• I've received my order and changed my mind. Can I return my notebooks?

  Our notebooks are made to order. This means that every notebook you customize and purchase is unique. Because your order was individually printed to your order specs, we are unable to accept returns if you change your mind. But have you heard of regifting? For more information please refer to ou...

• My order is a gift. Please don't include a receipt.

  You're good to go, because we never add receipts inside the packaging. Instead, your receipt is emailed to you in the form of an order confirmation as soon as you complete your purchase.

• Do you offer wholesale options?

  Thanks for the love and interest – and sorry to burst your bubble, but we don't do the whole wholesale or retail thing. Customization is our middle name, and that's something a physical store is sadly unable to offer. But if you want to buy in bulk you can always get a sweet deal with our Bundle...

• Do you offer gift cards?

  Yes, we offer electronic gift cards which are delivered via email.